Technical Support Information

Need Help?

Seeking support for your service? Select the appropriate link below for the type of support you are looking for.

PhilOnline Support Information

You can call our Helpdesk at (632) 5328-3890 local 101

Philippines Online's Helpdesk is available from 8:00AM to 5:00PM, Mondays to Fridays.

Corporate Address

Unit 2008 Antel Global Corporate Center
No. 3 Dona Julia Vargas Avenue, Ortigas Center
Pasig City, Philippines 1605

Customer Service



  • (632) 5310-5784



Information and Payment Procedure

    • BPI Account: INFODYNE, INC. - 3141-0693-13

      Note: Please fax the deposit slip and indicate your account number. Fax: (02) 310-5784.

    • Unit 2008 Antel Global Corporate Center,
      No. 3 Dona Julia Vargas Avenue, Ortigas Center
      Pasig City, Philippines 1605

Things to Remember

  • Receipt of your statement of account
    • Through website at the members' portal page. (
    • Through email every first of the month.
    • Through messenger (With P25.00 delivery charge - VAT exclusive)
  • Payment Due Date
    • Your payment is due every 10th of the month. Overdue accounts shall experience temporary service interruption and shall continue until payment in full has been made.
  • Questions about your bill
    • We assure the accuracy of your billing statement. If you have questions or inquiries, please feel free to call or email us and we would be glad to assist you.
      Note: Billing error must be reported in writing within 30 days from the statement date. If no error is reported within the prescribed period, the statement shall be deemed correct.
  • For more information, please call us at (632) 328-3890 ext 04 or email

For new clients: How to set up your Email App to access your Philippines Online Email account

For existing clients: How to update your Email App to use

NOTE: updating your email settings may require you to re-enter your email password.

Could not remember your password? Your web browser may remember it and allow you to login to WebMail. Login to WebMail and change your password via Mail Options > Change Password first. Always remember to use a strong password (e.g. include numbers, mixed-case and some random characters).

If you need help in changing your password please send an email to using your PhilOnline registered email.