Privacy Policy

We at Philippines Online value your privacy. We wish to make your Internet experience as complete and useful as possible, so that you may take advantage of all the Internet's opportunities and tools with utmost confidence.

This Privacy Policy documents our commitment to your privacy and security over the Internet. It describes how Philippines Online collects information from our subscribers and users, as well as our guests who access our site over the Internet.

Your Personal Information at Philippines Online

Philippines Online gathers information in different ways from our subscribers and guests. This information is needed to provide us the means to analyze the usage made by our subscribers and guests of our network and web facilities, so that we can in turn provide a more effective, customized service. As a policy, we do not share this information with other parties. We may, however, disclose personal information we collect from you only with your permission, or in very special cases, such as when the disclosure is required by law or other cases described below.

Upon registration, subscribers are asked to provide personal information when they sign up for our Internet service, information such as name, address, telephone number, billing information and others. This information is used to manage the subscriber';s account and, as a policy, is not shared with third parties, unless with special permission or in special circumstances. There may be instances, however, where Philippines Online and a partner may jointly promote our Internet services. In such cases, Philippines Online may provide the partner with the personal information for the sole purpose of promoting Philippines Online';s Internet service. Philippines Online may also provide aggregated information, such as the number of subscribers but not the names, to our partners for the sole purpose of analysing our subscriber';s usage of our facilities, to be used for example in advertisements that appear on our or our partner';s websites.

Our Personal Information When Shopping

At some sites, you may be required to register your personal information, such as when you sign up for a free mail service or when you purchase products over the web. Philippines Online does not exercise any control over these sites use of your personal information, so please be careful when doing so.

When buying directly from Philippines Online through our store, we will use your personal information only for the sole purpose of fulfilling your order and maintaining your account. We will not share this information with other third parties.

Advertisements and Banners

Philippines Online may display online advertising at any of its sites. We provide aggregated and non-specific information about our subscribers and guests with other online advertisers. Information such as age group, gender or type of browser used, among others, may be shared. The purpose of this is to deliver targetted advertisements to our subscribers and guests, so that we can provide content customized to our intended audience. Philippines Online does not share personally identifying information with advertisers.

Responses to Email

When subscribers or guests send email inquiries to Philippines Online, the return email address is only used to answer the email inquiry. We do not use the return address for any other purpose nor do we share it with other third parties.

Special Cases

It is our policy not to share the personal information of our subcribers and guests in other ways not related to those described above, without providing our subscribers and guests with opportunities to opt out from such usage. However, Philippines Online may share the personal information if, for any reason at our sole discretion, it is necessary in order to satisfy any existing or new laws, to satisfy any governmental or legal requests, to contact or identify any subscriber or guest who may be violating our Acceptable Use Policy, or to protect our Service and other subscribers.

Cookies and Philippines Online

A "cookie" is a small file that is placed on your hard drive when you visit certain sites. Philippines Online may optionally use cookies to collect and sometimes track information to improve our services. We do not share identifying, specific information collected from these cookies with third parties. Philippines Online may share aggregated, non-specific information with other partners for the sole purpose of promoting Philippines Online services.

Other sites may also use their own cookies. We do not control use of these cookies and disclaim any responsibility for information collected through them.

Other Public Forums

Please remember that any information you may disclose in other public areas of our Web sites or the Internet becomes public information. Please take care when disclosing personal information in these public areas. Philippines Online has no control over what you may post in these areas and disclaim any responsibility arising from your disclosure.

Our Commitment to Information Security

Our Internet services and web sites have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every possible effort to ensure the integrity and security of your information in our network and systems, we cannot totally guarantee that our security measures will prevent third-parties from illegally obtaining this information.

Checking or Modifying Your Information

Philippines Online allows subscribers to access or modify personal information provided during registration. To access or modify such information, please visit our Members Only section (Note: Please log to WebTop) or contact our Helpdesk at (+63 2) 328-3890 (ext. 01).

About This Privacy Policy

If you have any comments or questions about this Privacy Policy, please contact our Helpdesk.


This policy may be amended by Philippines Online at its discretion at any time in accordance with our Acceptable Use Policy and Internet Services Agreement.