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Help Resources

Dialup Number : 414-1111

Seeking support for your service? You can call our helpdesk at:

(+63 2) 687-0715 (ext. 111)
Support Options
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Support

Technical Support Information

Need Help?

Seeking support for your service? Select the appropriate link below for the type of support you are looking for.

PhilOnline Support Information

You can call our Helpdesk at (+63 2) 687-0715 extension 111

Philippines Online's Helpdesk is available from 7:30AM to 6:30PM, Mondays to Fridays.

Corporate Address

Unit 3603 Antel Global Corporate Center
No. 3 Dona Julia Vargas Avenue, Ortigas Center
Pasig City, Philippines 1605

Customer Service

Helpdesk

Marketing

Billing

Sales

Fax

  • (632) 687-7266

Dialup Access Number

414-1111

Information and Payment Procedure

  • OVER THE COUNTER PAYMENTS
    GE Money Bank
    1. You may fill out the bills payment form or present your statement of account to the Teller.
    2. Check payment should be made to Infodyne, Inc.
    3. Write subscriber name, account id, and tel. #. at the back of the check.
    4. Please allow 1 to 2 days for payment to be posted.
    5. Keep the validated slip, it will serve as your official receipt when machine validated.
  • ONLINE PAYMENT / ATM / PHONE
  • CREDIT CARD / AUTO DEBIT EASY PAY PROGRAM
    • All Visa and Mastercard
    • American Express
    • BPI Express Credit
    • RCBC JCB
  • INTERNET CENTER
    • Unit 3603 Antel Global Corporate Center, No. 3 Julia Vargas Street Avenue
      Ortigas Center, Pasig City, Philippines 1605

Things to Remember

  • Receipt of your statement of account
    • Through website at the members' portal page. (www.philonline.com)
    • Through email every first of the month.
    • Through messenger (With P25.00 delivery charge - VAT exclusive)
  • Payment Due Date
    • Your payment is due every 10th of the month. Overdue accounts shall experience temporary service interruption and shall continue until payment in full has been made.
  • Questions about your bill
    • We assure the accuracy of your billing statement. If you have questions or inquiries, please feel free to call or email us and we would be glad to assist you.
      Note: Billing error must be reported in writing within 30 days from the statement date. If no error is reported within the prescribed period, the statement shall be deemed correct.
  • For more information, please call us at 687-0715 or email billing@philonline.com

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